Politique de remboursement

📦 Return & Refund Policy

At BelleAura Store, your satisfaction is our priority. If you're not 100% happy with your purchase, we're here to help.

🔄 Returns

You have 14 days from the delivery date to return your item(s).

To be eligible for a return:

  • Items must be unused, unworn, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

Items that cannot be returned include:

  • Sale or clearance items

  • Lingerie, wigs, or beauty products (for hygiene reasons)

  • Customized or personalized items

To request a return, please contact us at:
📧 support@belleaurastore.com
Include your order number and reason for the return.

💸 Refunds

Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5-10 business days, and automatically applied to your original payment method.

Please note:

  • Shipping costs are non-refundable

  • Return shipping is the customer’s responsibility

🔁 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at the email above.

Need help? Don’t hesitate to reach out — we’re here for you 💖